Terms & Conditions

1. Introduction

These Terms & Conditions govern the use of services provided by RED CAPTAINS PRIVATE LIMITED (“Company”, “Red Captains”, “we”, “us” or “our”) through its platform, application and associated services.

By accessing the platform, creating an account, using the Red Captains Wallet, participating in an eligible financial product, performing mobile recharges or joining the referral program, the customer (“User”, “Customer” or “you”) agrees to these Terms & Conditions and the applicable service-specific rules.

Users are advised to read these terms carefully before using any service.

Registered office: SCO 339–340, Second Floor, Seat No. 27A, Sector 35B, Sector 35, Chandigarh, Chandigarh, India – 160022.

2. Company services

Red Captains provides the following two principal service categories:

• Wallet and fixed investment plan: a wallet-based financial product, subject to the applicable product terms, eligibility requirements and regulatory permissions.
• Mobile recharge services: mobile recharge facilities for supported telecom operators, together with applicable commission or referral benefits where offered.

The Company does not represent that any additional financial or payment service is available unless it is expressly listed on the official platform. The privacy policy also describes DTH, electricity bill and credit card bill payments where those features are offered.

3. Red Captains Wallet – fixed investment plan

3.1 Eligibility and participation

Customers may participate in the Wallet Plan only where the product is legally offered and the customer satisfies the applicable eligibility, identity verification and onboarding requirements.

The minimum participation amount, maximum permitted amount, tenure, withdrawal conditions and other applicable rules will be displayed separately on the official platform or in the relevant product agreement.

3.2 Monthly return structure

The advertised plan may provide a return of 2% per month, subject to the final written product agreement, applicable law and all required regulatory authorisations.

Where a daily accrual method is expressly applicable, the indicative daily calculation shall be:

Daily accrual = eligible principal amount × 2% ÷ number of days in the relevant calendar month.

For example, if an eligible principal amount is ₹10,000 and the applicable month has 30 days, the illustrative daily accrual would be ₹6.67, equivalent to ₹200 over 30 days if the full principal remains eligible throughout the month.

The example is illustrative only. Actual entitlement, payment dates, applicable deductions and any conditions must be specified in the legally approved product agreement. Daily accrual does not automatically mean that the amount is withdrawable every day.

3.3 Return calculation and crediting

• Returns shall be calculated according to the applicable product agreement.
• The platform shall communicate the applicable accrual and crediting schedule.
• Unless expressly agreed in writing, daily accrual shall not be treated as daily compounding.
• Any applicable tax deduction, reporting obligation or statutory charge shall be handled according to law.
• No return shall be advertised or represented as guaranteed unless the arrangement is legally permitted and the guarantee is validly documented.

3.4 Deployment of funds

The Company may undertake business and investment activities only within the scope permitted by applicable law and its regulatory authorisations.

Any representation concerning investments in Apple Inc., Tata Group entities, government bonds or other securities must accurately describe the actual arrangement. Such statements must not imply that customer funds are directly invested in those securities, that customers own those securities, or that those securities secure the customer's balance unless that is factually correct and legally documented.

3.5 Withdrawals and settlement

Withdrawal eligibility, processing times, applicable limits, settlement arrangements and any permitted restrictions shall be disclosed in the applicable product agreement before participation.

The Company shall process eligible withdrawals in accordance with the agreed terms and applicable law. Any delay, restriction or rejection must have a valid contractual and legal basis.

Customers must provide accurate beneficiary and bank-account details where required.

4. Mobile recharge services

4.1 Supported operators

Red Captains may offer prepaid mobile recharge services for supported telecom operators and available recharge plans. Service availability may vary by operator, region, recharge amount and technical availability.

4.2 Requests and confirmation

Customers must verify the mobile number, operator, circle and recharge amount before confirming a transaction. A recharge request shall be treated as completed only in accordance with the transaction status and confirmation available through the platform or the relevant service provider.

4.3 Failed or pending transactions

Where a recharge is pending, unsuccessful or debited without successful completion, the customer may contact customer support with the transaction reference and supporting details. Eligible refunds or reversals shall be handled in accordance with the applicable payment and recharge-provider rules.

4.4 Recharge commission

Where the Company offers commission on eligible recharge transactions, the applicable rate, eligibility criteria, calculation method and crediting schedule shall be disclosed through the platform or a separate commission schedule. Commission is payable only for qualifying transactions. Cancelled, reversed, fraudulent or otherwise ineligible transactions may be excluded or adjusted in accordance with the published rules.

5. Referral program

Eligible users may invite other individuals to join the Red Captains platform through the referral mechanism made available by the Company. Referral rewards or commissions, where offered, shall be calculated according to the published referral plan, which specifies qualifying activities, reward amounts, payment conditions and any applicable limits.

Users must not create fake accounts or use misleading identities; manipulate transactions to generate commissions; misrepresent the Company's services, returns or benefits; make unauthorised income guarantees; or use spam, deceptive advertising or unlawful solicitation.

The Company may investigate suspected abuse and take proportionate action in accordance with applicable law and the published program rules. Referral participation does not guarantee earnings.

6. Customer registration and KYC

Customers must provide accurate, current and complete information when registering or using a service. Where required by law or the relevant product, customers must complete Know Your Customer (KYC), identity verification and other applicable checks. The Company may request additional information where legally necessary. Personal information shall be handled in accordance with applicable privacy and data-protection requirements.

7. Fees, taxes and deductions

Any applicable service fee, commission deduction, tax or other charge shall be disclosed before the relevant transaction or in the applicable product agreement, as required by law. Customers are responsible for their own tax obligations unless applicable law provides otherwise. The Company shall not impose undisclosed charges contrary to applicable law.

8. Customer responsibilities

• Use the platform only for lawful purposes.
• Maintain the confidentiality of account credentials and authentication codes.
• Verify transaction details before confirmation.
• Avoid unauthorised access, fraudulent activity and misuse of the platform.
• Notify customer support promptly about suspected unauthorised transactions.
• Comply with these Terms & Conditions and applicable law.

Customers must never share passwords, PINs or OTPs with unauthorised persons.

9. Platform availability and maintenance

The Company will make reasonable efforts to maintain service availability. Temporary interruptions may occur due to scheduled maintenance, network issues, payment-provider outages, telecom-provider issues or other circumstances beyond reasonable control. Where possible, material service interruptions will be communicated through appropriate channels.

10. Suspension and termination

The Company may restrict or suspend access where reasonably necessary to address suspected fraud, unlawful activity, security risks, regulatory requirements or a material breach of these terms. Any suspension, account closure or restriction involving customer funds or an eligible outstanding payment shall be handled in accordance with applicable law and the relevant product agreement. Customers may request account closure through the designated support channel, subject to outstanding transactions, verification and applicable legal obligations.

11. Limitation of liability

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited. Subject to applicable law, the Company shall not be responsible for losses arising solely from inaccurate customer information, unauthorised conduct by the customer or disruptions caused by independent third-party providers, except to the extent that the Company remains legally responsible. Nothing in this clause removes a customer's statutory rights or the Company's legal obligations.

12. Changes to services and terms

The Company may revise its services, commission schedules and these terms where necessary for operational, contractual or legal reasons. Material changes shall be communicated through appropriate channels, with notice where required by law. Changes shall not retrospectively remove accrued customer rights except where legally permitted. The latest applicable version shall be made available through the official platform.

13. Customer support and complaints

Customers may contact the Company's officially designated support channel to raise questions, report failed transactions, request clarification of commission calculations or submit a complaint.

RED CAPTAINS PRIVATE LIMITED
Customer support email: support@redcaptains.com
Official website: https://redcaptains.com

14. Regulatory and registration disclosures

The Company shall publish accurate information concerning its corporate registration, certifications and any financial or payment-related authorisations. Corporate registration with the Ministry of Corporate Affairs, an ISO certification or any other business registration must not be presented as a substitute for a financial-services licence or authorisation. Any claim concerning ISO certification, international registration, ICE registration or other certification shall be made only where the relevant registration or certificate is valid and verifiable. The availability of the Wallet Plan is subject to the regulatory permissions and legal requirements applicable to its actual structure.

15. Governing law and dispute resolution

These Terms & Conditions shall be governed by the applicable laws of India. Customer complaints and disputes shall first be addressed through the Company's designated grievance-handling process, without prejudice to any statutory remedies available to the customer. Any applicable jurisdiction or dispute-resolution provision shall operate subject to mandatory legal requirements and consumer-protection rights.

16. Acceptance of terms

By registering for or using the relevant Red Captains service, the customer acknowledges that they have had an opportunity to read these Terms & Conditions and agrees to the provisions applicable to that service.

For RED CAPTAINS PRIVATE LIMITED. Registered office: SCO 339–340, Second Floor, Seat No. 27A, Sector 35B, Sector 35, Chandigarh, Chandigarh, India – 160022.