Frequently asked questions
Answers follow the terms and privacy policy on redcaptains.com. If yours is not here, email support.
RedCaptains is the platform of RED CAPTAINS PRIVATE LIMITED. It covers a wallet and fixed investment plan, mobile recharge, bill payments (including DTH, electricity and credit card bills as described in the privacy policy), KYC, withdrawals and referrals.
The advertised plan may provide 2% per month, subject to the written product agreement, applicable law and required regulatory authorisations. It is not a guaranteed return. See the plan page for the illustrative ₹10,000 example.
No. Where daily accrual applies, it is principal × 2% ÷ days in that month. Daily accrual is not daily compounding, and it does not automatically mean the amount can be withdrawn every day. Withdrawal rules are in the product agreement.
The rate, eligibility, calculation and crediting schedule are disclosed on the platform or in a separate commission schedule. Commission applies only to qualifying transactions. Cancelled, reversed, fraudulent or ineligible transactions may be excluded or adjusted.
No. Referral rewards follow the published plan and depend on qualifying activity. Fake accounts, spam and unauthorised income guarantees are prohibited.
Where the law or the product requires it, yes. Identity documents and a photo may be requested. Withdrawals and some other features can stay locked until verification is complete.
Contact support with the transaction reference and supporting details. Eligible refunds or reversals follow the payment and recharge-provider rules. See the refund notes.
RED CAPTAINS PRIVATE LIMITED. Registered office: SCO 339–340, Second Floor, Seat No. 27A, Sector 35B, Chandigarh, India – 160022. These terms are governed by the laws of India.
Email support@redcaptains.com or use the contact page. The live account is at redcaptains.com.