Failed transactions & reversals
RedCaptains does not publish a separate refund policy page. The rules below are the ones stated in the terms for failed recharges, reversals and commission adjustments.
1. When a recharge is complete
A recharge request is treated as completed only in line with the transaction status and confirmation shown on the platform or by the relevant service provider. Availability can vary by operator, region, amount and technical status.
2. Pending or failed transactions
If a recharge is pending, unsuccessful, or debited without successful completion, contact customer support with the transaction reference and supporting details. Eligible refunds or reversals are handled under the applicable payment and recharge-provider rules.
3. Check the details first
You must verify the mobile number, operator, circle and recharge amount before confirming. The same care applies to bill-payment details such as consumer numbers and card biller information.
4. Commission adjustments
Commission is payable only for qualifying transactions. Cancelled, reversed, fraudulent or otherwise ineligible transactions may be excluded or adjusted under the published rules.
5. Wallet withdrawals
Withdrawal eligibility, processing times, limits and permitted restrictions are disclosed in the product agreement before participation. Any delay, restriction or rejection must have a valid contractual and legal basis. Beneficiary and bank-account details you provide must be accurate.
6. How to raise it
Email support@redcaptains.com or use the contact page. Complaints are first handled through the company’s grievance process, without affecting statutory remedies. Governing law is the law of India.